Who we are & how it works

Who we are & how it works

lotteryfunded_mWe are a financial capability project with eight staff; six Financial Capability officers (FCOs); Development Officer and Coordinator. You can read about who we are here.

Funded by the Big Lottery in Scotland, EPIC 360 was set up in May 2015. We aim to work with over 1600 people and run 208 group sessions over the next three years.

We have a straightforward way of looking at our work. It’s about:

  • managing money;
  • making choices;
  • planning ahead;
  • getting support.

Getting help: If you have more month than money, we’d be happy to set up a meeting with one of our Financial Capability Officers. Read how we can help you here.

Our service is open to everyone, whether you rent from a housing association or private landlord, own your home, or live with friends or in other accommodation we’d be happy to help you. We provide a confidential service.

You must be over 16 years of age, and live in Glasgow.

We aim to provide one to one support to help improve financial skills and develop knowledge of financial products.

All of us, whatever of our financial history or circumstances, will need to manage money, make choices, plan ahead and get support from time to time. Regardless of how much money we have, we all make choices that have financial consequences. What do you do?

  • When shopping: Do you plan meals, check cupboards before shopping? Make a list or buy on spec? Do you buy branded or value products? Do you look at the reduced shelves or at the buy one get one free?
  • When buying: Do you have a contract, SIM only or pay-as-you-go phone? Do you treat yourself to a favourite coffee? Buy a pack of 20 or roll your own tobacco? Buy a daily newspaper or pick up a freesheet??
  • As consumers: Do you switch energy suppliers or open or switch bank accounts or credit cards? Have you negotiated a satellite or broadband package, what does it include? Do you have sports, movies, both?
  • When travelling: Do you take the car, bus or train to get around? If you have a car, what kind of car did you buy? Is it fuel efficient, have low road tax? Do you pay for it through a leaseor is it owned outright?
  • When planning: Do you set money aside for repairs or breakages or borrow it when needed? Do you have home insurance, how do you pay, monthly or lump sum?
  • Day to day: Do you pay to take money out at ATMs when the nearest fee-free machine isn’t handy? Do you turn the standby button off on electrical appliances? How about throwing food out because it’s past it’s sell by rather than use by date?
At EPIC 360 we don’t judge the choices people make in their lives. Our aim is to have one to one conversations about managing money, getting support and making informed choices about financial products and services. We provide up to six face to face sessions, and we offer group sessions too. The conversations are voluntary, free and confidential.

There are numerous things we all do, some planned and conscious, some unconscious, some learned. We maybe check receipts and bills, renegotiate terms with suppliers or shop around for a better deal. Sometimes we make decisions that appear logical to us, and appear illogical to others.


Did you know?

  • Buying a daily coffee at £2.25 costs over £800 over a year,
  • The average household wastes around £470 a year in food they buy, don’t use, and then bin.
  • Leaving our gadgets on standby (TVs, mobile chargers, computers) costs an estimated £380 a year – and three in four household do it.
  • Smoking ten cigarettes a day costs approximately £1700 annually cutting down to eight a day will save you £343 per year.

So, what does this mean in practice?

Each session offers an opportunity to talk through some of the ‘how to’s’ be that opening a bank account, credit union account or other transactional account for wages or benefits. This may include types of identification, address verification, understanding terms and specific language for example.

Other people may want to talk about their income, spending and perhaps budgeting their money differently or the implications of Universal Credit, (the method the government will increasingly use to pay entitlements monthly in arrears, including, in many cases, an element toward housing benefit).

If people want to try different methods to budget their money, we talk through where and how their money goes and some might want try something different to monitor their spending.

If people wish to make savings or start saving we give them the space to think about how they might achieve certain goals.

Others just want to speak about their current borrowing and options and choices that might be available to them.

Over the sessions we get to know people’s circumstances and provide support, signposting or assistance where we can. Importantly it’s a place to check out understanding and ask questions.

Small degrees of change are always possible, we hope these can make a big difference in people’s quality of life and their standard of living.

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